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Network Engineer, Cisco Systems, Morrisville, NC (July 2019 - Present)
- Provide proactive services to mitigate financial and security risks (vulnerabilities) across thousands of Cisco devices.
- Exercise due diligence with network device changes regarding running software, configurations, topologies, and neighboring topologies.
- Redesigned core networking topologies and configurations with a standardized ruleset and guidelines based on device limitations and scopes.
- Provide maintenance window support for network changes and upgrades.
Service Desk Agent, Brandt Information Services, Tallahassee, FL (January 2019 - July 2019)
- Provided callers with application/website support and basic troubleshooting.
- Provided Point of Sale agent callers with basic hardware and application troubleshooting including internet/connectivity, site access, user account management/password resets, technical site errors/issues, and more.
- Accepted inbound phone calls from customers interested in purchasing hunting or fishing licenses.
- Answered basic inquiries about hunting/fishing regulations while navigating the state wildlife agency website.
- Processed license/permit sales for customers following issuance requirements and procedures.
- Processed documents containing sensitive customer information.
IT Professional Intern, Florida State, Tallahassee, FL (September 2018 - December 2018)
- Moved Linux websites from a VMware platform to a Hyper-V platform.
- Built virtual machines for the Microsoft Hyper-V platform.
- Connected virtual machines to the FSU computer network.
- Analyzed server logs to help resolve issues with the servers.
- Managed server updates through SCCM.
Information Technology Intern, Synovus, Columbus, GA (June 2018 - August 2018)
- Requested and configured servers based on development, quality assurance, testing, and production environments.
- Updated Disaster Recovery Plans for the mortgage team.
- Updated documentation of related applications used by the mortgage team.
- Collaborated with the mortgage team on implementing regulatory rules within our mortgage software.
- Installed a stack of 5 Cisco switches.
Image Specialist Intern, United Solutions, Tallahassee, FL (July 2017 - October 2017)
- Prepared documentation for processing.
- Organized sensitive files for digital processing and compartmentalization.
- Prepared sensitive documents to import into OpenText Documentum software.
- Scanned sensitive documents into a database; tagged, filled metadata, etc.
- Participated in weekly meetings with the CEO of United Solutions.
Intern, Florida A&M University, Tallahassee, FL (May 2016 - August 2016)
At FAMU's Research and Science Center, I conducted research on potential anti-proliferative compounds for LNCAP prostate cancer cells. The tasks involved culturing LNCAP prostate cancer cells (also breast cancer cells), calculating dosages, testing the effects of the compounds, developing timed analyses, and much more.
- Compiled research information and accumulated data for compounds and prostate cancer cells.
- Trained high school STEM students (3) on lab procedures.
- Maintained lab safety rules and regulations.
- Collaborated on experiments with lab mates and graduate students.